West Oak Clinic's Privacy Policy
At West Oak Clinic, we are fully committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use and safeguard the information you provide to us, whether online or in person.
Please read this page carefully to understand how we handle your personal data and your rights in relation to it.
Consent and Use of Our Services
By using our website or submitting any personal information to West Oak Clinic, you are agreeing that your data may be collected and processed by us in accordance with this privacy policy. We handle your information with care, and only use it for the purposes set out below.
What we Collect and Why
We only collect data that is necessary, relevant, and proportionate to the care and services we provide. This may include:
Information you provide when booking an appointment or filling out a contact form
Communications via email, phone, or other channels
Data about your visits to our website (such as IP address or browsing behaviour)
Information required for your clinical care, referrals, or follow-ups
We collect this data to:
Deliver safe and effective clinical care
Manage your appointments and interactions with us
Improve our services and website functionality
Fulfill our legal and regulatory obligations
What is Personal Data?
“Personal data” refers to any information that can identify you - such as your name, email address, phone number, medical details, or anything else linked directly to you. Whether you complete a form, book an appointment, or browse our website, we aim to keep your data secure and private.
How we Protect Your Data
We use industry-standard security measures to keep your information safe and confidential. Access to your personal data is strictly controlled and limited to trained staff who need it for providing care or support services.
Want to Know More?
If you have any questions about how your data is used or would like to make a data request, please contact us directly or speak to a member of our team at reception.